These Regulations form the agreement between Silverstrand Solutions and its clients, defining what you can expect from our certification and assessment services.

They cover:

• the principal components of certification and assessment;

• fees, payment terms and chargeable items;

• how to raise complaints and the process for appeals.

The Regulations take into account the specific criteria of our accreditors, ensuring we maintain a formal complaints mechanism and an impartial appeals process to protect client interests.